Refund policy

Return & Refund Policy

YourAmando
Last Updated: 14 August 2026

30-Day Money-Back Guarantee

Take it daily. If it hasn't earned its place in your morning, send it back — opened or not — within 30 days of delivery, and we'll refund what you paid for the product.

We can do this because we expect the product to work. We ask only that you actually give it a fair try and return what's left, so the guarantee stays available to everyone.

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

1. Eligibility

To be eligible for a refund under the money-back guarantee, all of the following must be met:

  • Your refund request is submitted within thirty (30) days of the confirmed delivery date.
  • You return all pouches from the order — opened, partially used, or unopened — using the return authorization we provide. Original packaging is preferred but not required.
  • The guarantee is limited to one claim per customer or household. Repeat claims across multiple orders, accounts, or addresses are not eligible.
  • Return shipping is the customer's responsibility, unless the item you received was defective or incorrect (see Section 5).

Carrier delivery confirmation constitutes proof of delivery and establishes the start of the 30-day window, even without a signature.

2. How to Request a Refund

  1. Email support@youramando.com with your order number and a short note on what didn't work for you.
  2. We will respond within 3 business days with a return authorization and the return address. Do not ship anything back before you receive this — unauthorized returns cannot be matched to an order.
  3. Ship the pouches using a carrier with tracking. Keep your tracking number.
  4. Once we receive the return, your refund is processed within 10 business days to your original payment method. Bank or card provider posting times may vary.
  5. You will receive a confirmation email once the refund is issued.

3. What Is Not Covered

  • Requests submitted more than thirty (30) days after the confirmed delivery date.
  • Second and subsequent guarantee claims by the same customer or household.
  • Subscription renewals billed after the 30-day guarantee window has closed on your first shipment (see Section 4).
  • Orders where no product is returned and no return authorization was requested.
  • Shipping and handling fees, where any were charged. These are non-refundable.

4. Subscriptions & Recurring Orders

4.1 How the Guarantee Applies to Subscriptions

If your order includes a subscription, the 30-day money-back guarantee applies to your first shipment. Subscribing is always optional — every product is available as a one-time purchase at the standard price.

4.2 Automatic Renewal

YOUR SUBSCRIPTION AUTOMATICALLY RENEWS EVERY MONTH AT THE THEN-CURRENT SUBSCRIPTION PRICE UNTIL YOU CANCEL. You are shown the recurring amount and billing frequency at checkout before you submit your order, you must affirmatively confirm your consent to those terms, and the same details are repeated in your order confirmation email.

4.3 How to Cancel, Pause or Skip

You can manage your subscription yourself at any time:

  • Online (easiest): Go to youramando.com/account and sign in with the one-time code sent to your email — no password needed. From there you can skip a shipment, pause, change your delivery date, update payment or shipping details, or cancel.
  • Email: Write to support@youramando.com and we will process your request and confirm within one (1) business day.

Cancellation takes effect immediately — no further charges are made and no further shipments are sent. To avoid being billed for the next cycle, cancel before your next scheduled billing date; we recommend at least twenty-four (24) hours in advance. Any order already processed before you cancelled will still ship.

We will not require you to call anyone, sit through a retention offer, or take any step to cancel that is harder than the steps you took to subscribe.

4.4 Renewal Charges

Refunds are not issued for renewal charges already processed at the time of cancellation. If a renewal was charged in error, or you believe you were charged after cancelling, contact support@youramando.com — we will investigate and refund where the charge was not authorized.

4.5 Billing Information

You are responsible for keeping your billing and shipping information current and accurate. You can update it at youramando.com/account or by contacting support@youramando.com.

5. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact support@youramando.com within seven (7) days of delivery with your order number and photos. You do not need to return the item. We will send a replacement at no cost or issue a full refund, at your choice.

This remedy is separate from, and does not use up, your 30-day money-back guarantee.

6. Order Cancellations

You may cancel a one-time order before it ships by emailing support@youramando.com. We ship quickly, so contact us as soon as possible. Once an order has been handed to the carrier it cannot be cancelled, but the 30-day money-back guarantee still applies.

7. Lost or Undelivered Packages

If your package does not arrive within the estimated delivery window, contact support@youramando.com and we will open a carrier investigation. Refund or replacement for a lost package is determined once the investigation completes. We are not responsible for packages lost due to an incorrect shipping address provided by the customer.

8. Shipping Costs

Shipping and handling fees, where any were charged, are non-refundable. Return shipping is the customer's responsibility except where the item received was defective or incorrect, in which case YourAmando covers it.

9. Policy Amendments

YourAmando may update this policy at any time. Changes take effect upon publication on our website and apply to orders placed after that date. The policy in effect on the date of your order governs that order.

10. Acknowledgment

BY PLACING AN ORDER WITH YOURAMANDO, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE TERMS OF THIS REFUND POLICY IN THEIR ENTIRETY, INCLUDING ALL ELIGIBILITY REQUIREMENTS, LIMITATIONS, AND EXCLUSIONS.

Contact Information

For all refund and return inquiries:

YourAmando (Aman-12 LLC)
20 Abraham Dr
Howell, NJ 07731
United States
Email: support@youramando.com